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Customer Service Superstar

Gracefield, Lower Hutt

Service Foods is a New Zealand wide company specialising in Food service. We supply to Cafes, Restaurants, Hotels, Manufacturers, Retailers, Distributors and exporters nationwide with a broad selection of imported and locally manufactured food products. 

Our core product areas are across dry, frozen and chilled departments. At Service Foods, our philosophy ensures that we come to work every day to make a difference to the lives of the people we deal with.

Our Wellington Logistics division based at Gracefield, Lower Hutt has an opportunity for a Customer Service Superstar to join their team immediately. The days and hours of work are from 6 am to 2 pm between Monday and Friday and Alternate Saturday from 6 am to midday. 

We require a focused, thorough and motivated individual who enjoys all aspects of customer service duties along with an emphasis on ensuring quality standards are maintained throughout the customer service process.

You would be:

*Receiving orders via Phone, fax, email, website and entering into the ERP system

*Discussing product options with customers

*Up-selling product lines

*Key customer support services

*Preparing quotations

*Assisting with administrative duties

 

The successful applicant will possess the following skills, qualities and attributes:

 

*A great communicator with friendly and confident phone manner

*Excellent English speaking, reading & writing skills and reasonably good arithmetic skills are required

*Speaking Cantonese or Mandarin is a bonus, not mandatory

*Intermediate computer skills - proficiency in all Microsoft basic applications

*Current full NZ drivers license

*Basic Time management skills are necessary

*Attention to detail

*Prior NZ experience within this field will be an advantage but not essential.

*Knowledge of basic food ingredients is essential.

 

Interested candidates please apply online with CV & Covering letter. Applicants for this position should have NZ citizenship, residency or a valid NZ work visa that allows you to work in this role. 

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